Shipping and Return
Thank you for choosing Vedascent Handmade Marvels. We aim to provide you with the best products and service. Below, you’ll find our shipping and returns policy to help guide you through the process.
Shipping Information
Processing Time : Orders are typically processed within 1-2 business days of being placed.
Shipping Methods : We offer various shipping options at checkout, including standard and expedited delivery. Shipping fees may apply based on your selected method.
Delivery Time : Delivery times may vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
Tracking : You will receive a shipping confirmation email with tracking information once your order has been shipped. You can use this to monitor the progress of your delivery.
International Shipping : We currently offer international shipping to select countries. Please note that customs and import duties may apply and are the responsibility of the recipient.
Shipping Issues : If you encounter any issues with your shipment, please contact our customer support team, and we will assist you in resolving the matter promptly.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you’re not, we offer the following return and exchange policy:
Return Period : You have 48 hours from the date of delivery to return or exchange your purchase.
Eligibility : We only replace items if they are defective or damaged. To be eligible for a exchange, the item must be in its original condition, unused, and in its original packaging.
Exchange Process : To initiate a exchange, please contact our customer support team. We will provide you with instructions and assist you throughout the process.
Refunds and Credits : Refunds for returned items will be processed once we receive and inspect the product. You will be notified of the approval or rejection of your refund. Refunds will be issued to your original payment method.
Shipping Costs : Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that personalized or custom-made candles may not be eligible for returns unless they arrive damaged or defective.
If you have any questions or require further assistance regarding shipping or returns, please don’t hesitate to contact our customer support team. We are here to help ensure your shopping experience with Vedascent Handmade Natural Soy Scented Candles is enjoyable and hassle-free.
